Compliments, complaints and disputes

What to do if things go wrong?

We make every effort to get things right so you do not have any complaints. If you do have a complaint please contact us so we can try put things right as quickly as possible.

If we cannot resolve your complaint informally, we have a formal disputes procedure (which can be found in the Resources section) you can follow.

Resources 

Pensions Ombudsman

If you are not happy with our response to your complaint, you can get in touch with the Pensions Ombudsman who are an independent body set up by law to deal with pensions complaints and who can investigate your case. They look at the facts without taking sides and their service is free..

MoneyHelper

For further information on pensions, MoneyHelper can provide free and impartial guidance online or over the phone.

Your feedback is appreciated

If you’ve received excellent service from the pension fund we’d love to hear from you. 

Any compliments and general comments are appreciated, so don't hesitate to email us. Our contact details are available here.